Clickstart’s Terms of Service
The following Terms of Service apply to all Clickstart Dog Training Academy clients and are signed each time you register for a service.
Please take a moment to read this page thoroughly.
We put these policies into practice to ensure the best experience possible for all of the people and dogs we work with.
Thank you for your cooperation!
Clickstart’s Policies
1. Payment: Registration and payment are required to confirm any booking. Registration and payment are completed online with a credit or debit card. We’re also happy to help you in person at our Campus 22485 El Toro Rd where we do accept cash.
2. Refunds/Cancellations: Once a service has been scheduled, there are NO REFUNDS. Please consider your schedule carefully before registering. This policy is to ensure that our limited availability is open for serious inquiries and those ready to commit to training.
3. Rescheduling: We do our best to remain flexible with rescheduling requests. Please note that our class sizes are purposefully kept small and our private session availability is extremely limited so as much notice as possible is greatly appreciated.
3. Expiration Dates: Private training packages EXPIRE 2-4 MONTHS after the date of your first session depending on the size of your package. We do not offer refunds for unused private training sessions. Please look at your calendar carefully before scheduling and communicate in a timely fashion about any accommodations needed.
4. Animal Welfare: Clickstart Dog Training Academy does not condone the use of physical punishment or intimidation of dogs by our staff or clients, (including, but not limited to, the use of: prong collars, choke chains, shock collars, and other physical corrections). Clients who continue to exhibit this behavior will be dismissed from training. NO REFUNDS are issued for dismissal due to violating our animal welfare policy.
5. Safety Policy: Clickstart Dog Training Academy requires all clients to comply with any safety measures deemed appropriate by their behavior consultant, including but not limited to: physical barriers, leashes, and muzzling. Clients who fail to comply accept all liability and will be dismissed from training. NO REFUNDS are issued for dismissal due to violating our safety policy.
6. Dismissal: Dismissals occur when training, management, safety, and animal welfare recommendations by the trainer are repeatedly ignored. Clickstart Dog Training Academy also reserves the right to dismiss any client that makes their staff feel unsafe in any way. NO REFUNDS are issued for dismissals.
7. Pictures, Video, and Media: We love seeing our clients succeed, and sharing those success stories on our website and social media accounts! Clickstart Dog Training Academy reserves the right to take video and photographs of clients, their dogs, and their families during class unless notified otherwise in writing by the client.
Clickstart’s Liability Waiver
1. I have been told by Clickstart Dog Training Academy and understand the inherent risks of owning a dog, including, but not limited to, the risk of dog bites to myself and others. Consequently, I understand and agree that I am and will remain responsibly for the actions of my dog at all times and agree to indemnify and hold harmless Clickstart Dog Training Academy, LLC from any and all claims of injury, expense, damages, or costs caused by my dog. Clickstart Dog Training Academy, LLC endeavors to create as safe an environment as possible the training of my dog and offers only sound, safe, and responsible training and training instructions. To the extent that Clickstart Dog Training Academy, LLC is insured for any negligent or unintentional errors, omissions, or incorrect assertions, I agree that Clickstart Dog Training Academy's liability will be limited to the extent of such insurance only. I understand that the recommendation of any product or service is not a guarantee of my satisfaction with that product or service.
2. I understand that Clickstart Dog Training Academy, LLC will work directly with me and my pet to impart contemporary animal behavior knowledge that best fits our needs and that successful companion pet programs depend on a combination of learned skills on the part of the pet and the owner. Behavior is not static; an animal will not continue to perform even trained behaviors without ongoing practice. Especially in cases involving any type of aggression or fear, while the behavior may be modified, the dog is never considered "cured." A pet's behavior is ultimately the owner's responsibility. Clickstart Dog Training Academy, LLC will make every reasonable effort to help us attain goals but makes no guarantees of performance on the part of the Client or pet as a result of providing professional animal behavior consultation and training.
3. Clickstart Dog Training Academy, LLC adheres to strict animal welfare and safety protocols. Failure to adhere to these protocols listed in their policies will result in my dismissal from training.
4. Client and Clickstart Dog Training Academy hereby agree first to mediate, and if not resolved, to submit to final arbitration, any claim that may arise out of the terms of our agreement. Costs of arbitration will be split between the parties, with the prevailing party entitled to reimbursement of all costs, including any legal feels, should enforcement of any Arbitration Award be required.
5. Client agrees that Clickstart Dog Training Academy, LLC may use for publicity, pictures of my dog and/or me for promotional purposes, without liability or obligation to me.
6. Client guarantees that any and all knowledge of previous bites to any human and/or animal by the dog being trained (or by any other dogs in Client’s household) have been fully disclosed to Clickstart Dog Training Academy, LLC.